Home/DStv/DStv Explora Setup and Configuration
DStv
Your Explora is installed but half its features sit unused. We connect it to your WiFi, get the apps and catch-up content flowing, sort out recordings and remotes, and update the software properly.
The details
Many households run an Explora for years using a fraction of what it can do, because nobody ever configured it beyond live TV. Falcon TV Repairs offers a dedicated setup visit for existing Exploras: we connect the decoder to your home WiFi or router, sign in and activate the streaming apps and catch-up services available on your package, and make sure downloads actually arrive instead of sitting on an endless spinner.
Setup problems are rarely one thing. A remote that stopped controlling the TV volume, recordings that fail at random, a programme guide showing gaps, software several versions behind, or an Explora that lost its network connection after you changed internet providers — we work through the whole decoder methodically in one visit. Where the underlying cause is signal or cabling rather than settings, we have the meters and the accreditation to diagnose and fix that on the spot too.
You get a fixed price for the visit quoted upfront, same-day service as standard in Gauteng, and a patient walkthrough at the end so everyone in the house knows how to record a series, rent a movie, and find catch-up content. Our written workmanship guarantee covers any physical work done, and our Google reviews will tell you how we treat the explaining part of the job.
What we cover
The specifics, in plain language.
CONNECTIVITY
We connect your Explora to your WiFi or router, verify it actually reaches the internet, and troubleshoot signal-strength issues between the decoder and your router so catch-up downloads stop stalling halfway.
APPS
Streaming apps and catch-up services on your package are signed in, tested and demonstrated. If a service refuses to load, we chase down whether the decoder, the network or the account is the cause.
RECORDINGS
Failed or clashing recordings usually trace back to configuration or LNB feed problems. We test the tuners, fix the cause, and set up your series links so the machine records what you asked it to.
REMOTE
We pair or replace-programme your remote, set it up to control your TV volume and power, and sort out the double-response problem where one button press registers twice on screen.
SOFTWARE
An Explora on old software misbehaves in odd ways. We bring the decoder fully up to date, reboot and verify it afterwards, and never leave mid-update where a unit can be soft-bricked.
HONEST ADVICE
If the hard drive is failing or the unit reboots on its own, no amount of configuration helps. We will tell you when the decoder itself is the problem and what the sensible next step costs comparatively.
Why Falcon
Same-day serviceStandard across Gauteng, most days of the year
Accredited installersExperienced, in-house — never a subcontractor
Meter-aligned signalAligned and proved with a signal meter, not by eye
Weather-sealed workConnections sealed so the Highveld storms can’t get in
Fixed price upfrontThe quoted number is the number you pay
Workmanship guaranteeIn writing, on every job
How it works
01
Phone or WhatsApp us your suburb and the job — install, fault, upgrade or extra rooms. A photo of your setup speeds things up.
02
We assess the dish position, cabling and decoder, then hand you a fixed price before anything happens.
03
Installed, aligned with a signal meter, sealed against the weather and cabled neatly — most jobs finish the same day.
04
We prove the signal on every channel with you watching, then back the work in writing.
FAQs
What people ask us before they book.
Send a photo of your dish, decoder or TV on WhatsApp. We can often tell you what's wrong before we get in the van.
WhatsApp a photoAlmost always, yes. Common causes include the decoder sitting too far from the router, changed WiFi passwords after a new fibre install, or router settings that block the decoder. We diagnose which it is, connect the Explora properly, and where the WiFi signal is genuinely too weak we will suggest practical options like repositioning or a wired link.
Live TV needs one healthy tuner; recordings need several, fed correctly by a smart LNB. If your Explora was connected to an older LNB or a damaged cable, recordings fail while live viewing carries on. We test each tuner and the feed behind it, then fix the configuration or the hardware causing it, with a fixed price quoted before the repair.
Same-day service is our standard across Gauteng, and setup visits are usually quick appointments, so in most cases yes. A typical Explora setup takes under an hour unless we uncover a signal or cabling fault behind the symptoms, in which case we quote you upfront for the extra work before doing anything.
No. Connecting WiFi, updating software, pairing remotes and configuring apps does not touch the recordings stored on your hard drive. The only action that erases recordings is a full factory reset or drive format, and we treat that strictly as a last resort, discussed with you first, after every gentler fix has been tried.
Any physical work — connectors, cabling, LNB or alignment corrections we make during the visit — carries our written workmanship guarantee. Software configuration is verified working before we leave, and if a setting we changed causes trouble shortly afterwards, we will remote-talk you through it or return. Faults that develop inside ageing decoder hardware are a separate matter, and we will identify them honestly.
Yes, and we do it often. If your symptoms sound like a simple reboot, a loose HDMI cable or a quick settings change, we will tell you over the phone and let you try it free before booking anything. We would rather earn the visit when it is genuinely needed, which is how we keep our five-star rating.
Related services
Keep exploring
Helpful reading from our knowledge base, and some of the areas we serve.
Next step
One setup visit gets WiFi, apps, recordings and remotes working properly, with everything explained in plain language.
Same-day service across Gauteng · Fixed pricing · Workmanship guarantee
Contact
Tell us your suburb and what you need. We'll tell you honestly when we can be there — often the same day.
